Telstra Central Distribution Centre (TCDC) and ClickPOS have teamed up to create
an automated integration process when placing orders via Dealer Order
Management system (DOM).
Simply login to DOM and place your order. TCDC will project an order based on
current stock level, stock on order and projections instigated by Telstra.
You can accept the order or change in accordance.
Once applied, TCDC will upload the order to your ClickPOS and it will stay there until
the stock has been received.
1. Raise the VSO order
a. Login to DOM
b. Verify all quantities within the projected order and update where needed
c. Save the order & exit DOM
You can accept the order or change in accordance.
2. Verify that the order in displaying in ClickPOS (following business day)
a. Navigate to Stock > Incoming
b. Select ‘Telstra Central Distribution Centre’ from within Supplier Field
c. Enter Supplier Invoice Number, Click Search
d. Verify that your order is displayed
Note: VSO Imports are denoted by ‘VSO IMPORT’ indicator in the notes field.
3a. Receiving Goods into ClickPOS – Semi-Automatic Process (Dispatch File)
a. Login to ClickPOS
b. Proceed to Stock > Incoming
c. Select 'Telstra Central Distribution Centre' as supplier
d. Enter Supplier Invoice Number
e. Click Search
f. Locate the delivered order within the incoming stock screen
g. Click on ‘Receive Dispatch File’
h. Verify that all stock has been delivered using the supplier product code and serial
number fields.
i. Tick all boxes once confirmed
j. Click ‘Add to Stock’ to confirm and enter into Inventory
3b. Receiving Goods into ClickPOS – Manual Process
a. Login to ClickPOS
b. Proceed to Stock > Incoming
c. Select "Telstra Central Distribution Centre" as supplier
d. Enter supplier invoice number within the ‘Incoming Purchase Orders’ section
e. Click Search
f. Locate order
g. Click Add Manually on and continue with manual Add To Stock process
Pre Order Maintenance
Overview:
Currently when items are missing from the master product catalogue or the master
phone list, it will reject and ClickPOS will either maintain the device codes (Telstra
Alliance Members Only) the product will be added to an exemption list and in turn
be removed from the order and resubmitted.
Note: This may cause issues if staff are not checking the order and receiving stock under
the assumption it is there.
ClickPOS have designed a temporary holding area where the order can be parked
until such time the missing items have been added to the master lists. The order
cannot be received at all until all items have been rectified.
The incoming stock screen will automatically check status upon entry or when
refreshed and display any discrepancy in an order.
Permissions required to be enabled for unrestricted use
2.10.000 Maintain the Product List
2.10.110 Add Products into the Catalogue
2.40.000 List Incoming Stock
2.40.200 List Stock on Order
5.00.000 Access the Maintenance Screen
Permissions: User access rights are inherited from the normal stock permissions.
Example: If the staff member does not have access to these features normally, they
will also have the same restrictions applied to their user group in this area also.
Ensure above permissions are enabled for users required to maintain product lines
and receive incoming purchase orders.
Process (Adding Missing Products to the Catalogue)
Note: If the you notice any unresolved devices in Pre-Order Maintenance that
belong to the Master Phone list please confirm the Product codes are correct and
contact our support team by emailing help@clickpos.com with the order and device
details.
a. Navigate to Stock > Incoming Stock
Note: You will only see a pre order maintenance area if there is an order parked due to missing
items in the catalogue (master list).
b. Look for items denoted as ‘resolved’ = NO and click Add to Catalogue
c. You will then be prompted by a screen to navigate to the Product Maintain screen
Alternatively you can remove items from the order by clicking the delete button to the far right of the item. This will take it off the order and will not expect you to add it to the catalogue or receive it into inventory.
Product Maintain
(When selected) ClickPOS will pop-up a seperate window and prefill certain information that is
available within the supplier order file, such as Barcode, Name, Purchase Price, Supplier
Product Code.
Note: Turn off / place ClickPOS site exemption in your browsers pop-up blocker if the window doesn't open
d. Fill in the required blank fields of information
e. Click save
f. Close the window and the device status on the
order will be set to resolved.
Once all of the items on an order have been
resolved, the order will automatically remove
itself from the Pre-Order Maintenance area. If
the order still remains visible after all items
have been added, please refresh your screen.
FAQ
Q. I cannot see my dispatch file, where is it?
A. In some cases if the order arrives the next day, the order actually beats the dispatch file due the time
frames the files are generated and the times they are retrieved by ClickPOS. In these cases you would be
expected to receive the stock manually via incoming stock.
Q. I cannot see my order when I search Telstra Central Distribution Centre, where is it?
A. There are generally 2 possible causes:
- The order file has not been generated by TCDC/ClickPOS not retrieved
- The order is in pre-order maintenance. Check pre-order first and if it is not there, either contact ClickPOS or
DOM’s FOH.
Q. What if there are missing items, am I still required to add those items to the master list?
A. Yes, the order is required to have all items present in the master list. No exceptions. Once the items have
been added to the catalogue, you can only then remove the items from the order following the normal
process.
Q. Why am I not able to add phones or data devices to the tariff plan?
A. This is due to the alliance. As part of the alliance ClickPOS are responsible for the upkeep of all IMEI based
devices. On the rare occasion that we have not uploaded the device information, you can click on the ‘Email
ClickPOS’ button and immediately notify ClickPOS support within a few simple steps.
Q. I ordered 3 identical phones and only 2 arrived, how can I only receive the 2 without automatically
receiving the missing IMEI?
A. You will have to receive all 3 using the normal receiving method. Click ‘Add Manually’ next to the device in
list and scan all 3 IMEI in as per normal.
Q. A staff member has received the whole order manually without using the incoming stock area. How do
I remove the order from my incoming stock screen?
A. You will need to proceed to incoming stock screen, find the order by searching and then click on the
blue order id number. It will navigate you away to the order screen. You will then need to un-approve and
open the status on the order. It can now be deleted.
Q. An item on backorder cannot be delivered and it is still showing on my incoming stock screen, how do
I remove it?
A. You will need to proceed to incoming stock screen, find the order by searching and then click on the
blue order id number. It will navigate you away to the order screen. You will then need to un-approve and
open the status on the order. Proceed to the current order tab and remove the item or reduce the
expected quantity to the amount that has already been delivered.