Processing Zip refund is really no different from processing a cash or merchant eft refund.

1. Navigate to a New Invoice.
2. Tick Refund as per the normal process.
3. Either enter the ClickPOS invoice number or the Zip receipt number (located on the customer POS invoice).
   
   
   
   
4. Select the product required for a refund.
   
   
   
   
5. Confirm the refund amount.
6. Click the Zip payment button.
   
   
   
   
7. Verify the information is accurate.
8. If accurate, click Confirm to process the refund.
   
   
   
   
9. An invoice will generate indicating the refund processed successfully.