Below are documented issues and an accompanied solution
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Missing 'company' logo on the printed e-voucher/e-topup
OPOS USERS (Windows & Internet Explorer Only)
- - Ensure you are using Microsoft Windows operating system
- - Ensure you are using Internet Explorer browser
- - Ensure epay images have been downloaded and placed in the correct location
Download/unzip epay logo pack to the required location on your PC
Steps for Epson OPOS logo installation
- Download 'EPAY_IMAGES.zip' located at the bottom of this article to a safe location of your PC
- Double click 'EPAY_IMAGES.zip' which will open the zip file using your default archiving tool
- Unzip/Extract the EPAY_IMAGES folder to your desktop
- Right click the EPAY_IMAGES folder selecting 'Cut'
- Open windows explorer and navigate to C:\
- Right click in the white space selecting 'Paste'
- Verify EPAY_IMAGES folder resides on the C:\ (Address will now be C:\EPAY_IMAGES\)
- Complete
INTELLIGENT USERS
- Contact ClickPOS support to verify if the correct epay list has been uploaded by either via raising a ticket or calling our support line on 03 9092 5300
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