Clawbacks happen from time to time and in all cases are required to be processed in accordance via ClickPOS reconciliation.
Clawbacks are processed manually ad-hoc, as in most cases you cannot predict in advance that you will be clawed back for a specific sale.

Assumption:

• A Clawback Addition/Deductions has been created prior to starting the clawback process
• Click here If you are unsure of how to build an Addition/Deduction.
• Original sales have been performed in ClickPOS

Requirements:

• A list of clawed back service numbers and their amounts

Navigate:
• Maintain -> Tariff Plan -> Reconcile Revenue

Process:
• Enter the 1st number from your list into the mobile number search field & Click Search

You will be prompt with a selection screen If multiple records exist
• Select the record by clicking on the line item

Select ‘Clawback’ In Addition / Deduction 3

• Enter the negative (-) amount of the clawback in to the expected and received column for Addition/Deduction 3
E.g.. -450.00 if you have been clawed back $450.00

• Enter the date the clawback was processed into both expected and received dates

• Click OK to finalise
• Proceed back to the search tab
• Repeat for additional Clawbacks